I cannot add a new horse I now train.
Prism receives a Daily Registration File from Racing Australia at 9am every day where it updates all transfers of ownership and / or trainer.
After lodging your Stable Return to accept a new horse into your stable, it may take a day or two for Racing Australia to approve and for systems to update. Please check again the next morning.
If you need to add the horse straight away, please email email@example.com
and we will be able to do this switch manually.
How to Add a New horse to an Owner
To add a Horse to an Owner, follow the instructions below: From Owner page, select the owner in the list Next to HORSE ACCESSIBILITY, click + Add Horse Access button Edit Horse Ownership dialog opens and allows you to adjust the ownership share ...
How to Archive a Horse
If you want to archive a horse, so that it is not longer apart of billing or stable operations, however you want to keep the horse accessible for statistics in record keeping - you can archive it. 1. Navigate to the specific horse's profile page 2. ...
How to Change or Add an Owner's Email Address
If you want to update an existing owners email address or add an additional email to their account, follow the steps below. Note: This will update the email address that the owner receives communications to, if the owner is completely changing their ...
Why didn't my unregistered horse merge with the newly registered horse?
For horses to merge, you need to ensure all of the following details are correct: Sire Dam Foal Date If one of these details is not the same as the newly registered horse, the two will not merge. If you still encounter problems after checking horse ...
How do I send an update to a Horse's Owners?
After logging in, click on the green button with a "+" symbol at the lower right of your screen. You can send different kinds of updates to your owners: Pre-race reports Post-race reports Horse reports Media (Photo, Audio, Video) Once you've chosen ...