How do I change an Owner or Staff Member's email address?
This feature is not currently available in Prism due to the email being the key item required for login.
If you wish to add or change the email address of an owner or a staff member, please email firstname.lastname@example.org
and we will make the required changes for you.
How to Change or Add an Owner's Email Address
If you want to update an existing owners email address or add an additional email to their account, follow the steps below. Note: This will update the email address that the owner receives communications to, if the owner is completely changing their ...
How to Archive an Owner
If you wish to remove an owner from a horse, you can archive the owner to ensure you maintain the transaction history of the horse When you archive an owner, it means the horse will stay in their list as an archived horse. But the owner won’t be able ...
I have publish a horse update but an owner did not receive it
Email is one an extremely temperamental form of communication with many different variables at play, however Prism through it's partner Postmark, provides the industry's fastest and most reliable email delivery with average inbox rate of 100%. If ...
An owner unsubscribed by mistake. How do I add the owner back into Prism?
Currently this feature is not supported by Prism. If you wish to add an owner that unsubscribed back into your mailing list, please email email@example.com and we will do it for you.
Choose where to display Credit Notes in owner statements
By default, Credit Notes are displayed in the Adjustment section of your Owner Statements. If you prefer, we can configure your solution to display Credit Notes in the Tax Invoice section instead. Please email us at firstname.lastname@example.org if you wish to ...