Manage Owner Communications
How to reactivate an owner's email address
You can reactivate Hard Bounces from your portal. Just go to Reports > Email Log, search for the unsubscribed (or bounced) email, select it and then click on Reactivate: The reactivation will take a few seconds per email. Please select only 1 email ...
How to set staff communication permissions
Once you have added Staff (Prism users), you will be able to set the Permissions that determine whether than can View, Create, Update or Delete Media and all the various Horse Reports. Only your Prism Master User Account can set these permissions. ...
How to send Horse Arrival and Departure Owner Notifications
You can semi-automate notifications to owners upon horse arrival and/or departure . These notifications can be configured to be sent whenever a horse's location changes, either manually or via transport task completion. This feature allows you to ...
How to customise email header and footer
You can customise your email header (banner) and footer images and also optionally include text to appear just above the email footer image. These email banner and footer appear in every email sent by Prism, including horse reports and statements. ...
How to check email status
You can view the status of each email sent to owners, via the Report Module > Email Log. 1. Select the Date Range 2. [Optional] Enter the Owner's Email Address in the Recipient box, or enter part of the Email Subject (e.g. a horse name) 3. [Optional} ...
Get started with Communications
Owner Communications module overview The Owner Communications module allows you to perform the following actions: upload media (Photo, Video and Audio ) to your horse profiles, on Prism Web or Mobile Apps; record media (Photo, Video and Audio) and ...
How to set owner communication permissions
Once you have added an owner or selected an existing owner, you will be able to set the Permissions that determine: which email notifications they receive; and what the owner can see regarding their horse in the Prism Owner Portal. First, enable or ...
How to Forward or Resend Horse Reports
All Owners can access all historical reports via the Owners portal. However, if you need to forward or resend the updated you can do so via the Email Log (see How to check email status). In the Actions column on the far right of the page, there is a ...
How to add a Horse Report
Horse Reports are for the general updating of a horse’s progress. 1. Click button, then Horse Report 2. Select the horse 3. Edit the Title (which will be used as the Email Subject line) 4. Optionally edit the scheduled publish time, if you wish to ...
How to add a Pre-Race or Post-Race Report
Pre-Race and Post-Race Reports allow you to send out pre-populated reports to your owners, upon Race Acceptance and Race Results being added into your Prism Portal. This usually occurs within 30 minutes of any race acceptance or race completion. ...
How to add Media (photo, video, audio)
You can upload any Photo, Video or Audio file into each horse profile in Prism. If we have enabled Sender Settings in your Communications Module to notify owners when that media is uploaded, they will receive an email and a notification via the Prism ...
How to email a Stable Update
Stable Updates are for updating owners and stakeholders about general information from your stable including news, marketing and events. In each Stable Update you can choose to send to: one, multiple or all Owners Owners of one, multiple or all ...