Prism Support Centre

The Prism Help Centre is a great resource to help you configure and use Prism to get the best out of your subscription.

It's also the best place to request additional support and guidance from our Support Team.

Explore all How-To's, New Feature Releases and answers to Frequently Asked Questions right here. Or search all content via the search bar.



    • Popular Articles

    • How to reset your Prism password

      Go to the Prism login screen. Click on Forgot Password. Enter the email address you’d like a recovery link to be sent to and select Continue. The Prism team send you an email allowing you to set a new password by clicking on the Choose your new ...

    • Choose where to display Credit Notes in owner statements

      By default, Credit Notes are displayed in the Adjustment section of your Owner Statements. If you prefer, we can configure your solution to display Credit Notes in the Tax Invoice section instead. Please email us at support@prism.horse if you wish to ...

    • [New Feature] Finance | Quick Share Sale Invoices

      To benefit Trainers and Syndicators invoicing owners for share sales, we have implemented a "Quick Share Sale Invoices" feature, or "Quick Invoices" for short. Go to Finance > Add Invoice > Quick Invoice (instead of Single Invoice) The Add Quick ...

    • [New Feature] Owner Notifications | Send Arrival or Departure Notifications to Owners

      Subscribers to the Prism Communications and Management modules can now notify owners of their horses' arrival to, or departure from, a location. To enable this feature 1. Login under your Prism portal's master account and navigate to Arrival & ...

    • [New Feature] Finance | Debt Recovery services, all within your Prism portal

      Release Date: 28 May 2020 We are excited to announce a new collaboration with Thoroughbred Recoveries, a leading boutique recovery agency specialising in the thoroughbred industry across Australia. This collaboration provides Prism Finance clients ...

    • Recent Articles

    • How to check differences in Prism and Xero balances

      If you find a discrepancy between the Prism and Xero balances of an owner, you can use the Check Balance button on the owner's Balance tab. This will export a CSV file comparing the data between Prism and Xero.

    • How to Refund an Owner

      If an owner is in credit and requests a refund, the following steps are required. In Xero: In the Business menu, select Invoices. Select the Awaiting Payment tab Open the credit transaction to refund. Complete the payment fields in the cash refund ...

    • How to post your horses for sale to Bloodstock Exchange from Prism

      For 2025, we have upgraded the Bloodstock Exchange site, where you can see the largest selection of horses for sale in Australia. You can see the new updated site here: www.bloodstockexchange.horse. From your Prism portal you will still be able to ...

    • Bulk update Barn/Box in portal

      To update Barn/Box for multiple horses in portal, please follow the below steps: 1. Click on avatar and choose Bulk Data Update 2. Select Barn/Paddock Update 3. In Horse Barn/Paddock Update pop-up, users can filter by Barn/Box and other conditions 4. ...

    • Control which owners see your Bloodstock Exchange listings

      You can load up your 'horses available' to your own Prism website and also to the Bloodstock Exchange site from within your Prism portal. Those without a Prism designed website can also upload their horses to Bloodstock Exchange using the same ...
    If you need some more help, submit a Support Ticket via the button at the bottom of this page and a member of our support team will respond as soon as possible.