Prism Support Centre

The Prism Help Centre is a great resource to help you configure and use Prism to get the best out of your subscription.

It's also the best place to request additional support and guidance from our Support Team.

Explore all How-To's, New Feature Releases and answers to Frequently Asked Questions right here. Or search all content via the search bar.



    • Popular Articles

    • How to reset your Prism password

      Go to the Prism login screen. Click on Forgot Password. Enter the email address you’d like a recovery link to be sent to and select Continue. The Prism team send you an email allowing you to set a new password by clicking on the Choose your new ...

    • Choose where to display Credit Notes in owner statements

      By default, Credit Notes are displayed in the Adjustment section of your Owner Statements. If you prefer, we can configure your solution to display Credit Notes in the Tax Invoice section instead. Please email us at support@prism.horse if you wish to ...

    • [New Feature] Finance | Quick Share Sale Invoices

      To benefit Trainers and Syndicators invoicing owners for share sales, we have implemented a "Quick Share Sale Invoices" feature, or "Quick Invoices" for short. Go to Finance > Add Invoice > Quick Invoice (instead of Single Invoice) The Add Quick ...

    • [New Feature] Owner Notifications | Send Arrival or Departure Notifications to Owners

      Subscribers to the Prism Communications and Management modules can now notify owners of their horses' arrival to, or departure from, a location. To enable this feature 1. Login under your Prism portal's master account and navigate to Arrival & ...

    • [New Feature] Finance | Debt Recovery services, all within your Prism portal

      Release Date: 28 May 2020 We are excited to announce a new collaboration with Thoroughbred Recoveries, a leading boutique recovery agency specialising in the thoroughbred industry across Australia. This collaboration provides Prism Finance clients ...

    • Recent Articles

    • Prism Preferred Finance Consultants

      Need help with managing your finances in Prism and Xero? Contact any of our preferred consultants below to get expert advice: All In Accounting James Westbrook james@allin-accounting.com.au 0499 553 876 Stablemate Business Pty Ltd Bev Kirkwood ...

    • Prism V2: Archive Multiple Horses At Once

      You can now archive multiple horses at the same time. 1. Go to your Horse tab. 2. Click on More. 3. Click on Archive Horse. 4. Select the horses you wish to archive. The horse profile from where you clicked on "More" will be selected by default here. ...

    • Prism V2: Export Discounts In The Discounts Step Of The EOM

      You can now export the list of discounts from the Discounts step in the EOM. On Step 7 of the EOM, click on the More button on the upper right and then click on Export CSV:

    • Resolving Outstanding Balance Discrepancies on Financial Statements

      Understanding Discrepancies in Outstanding Balances on Statements Managing financial statements can sometimes lead to confusion, especially when there are discrepancies in outstanding balances. This article aims to clarify why such differences may ...

    • How to choose from your preset daily rates when adding locations and statuses

      You can choose from your preset daily rates when adding locations and statuses. 1. In the Horse tab, scroll down to Location History and click Add. 2. Select the Preset button on the right-hand side. 3. Choose from your Daily Rate Presets.
    If you need some more help, submit a Support Ticket via the button at the bottom of this page and a member of our support team will respond as soon as possible.