Prism Support Centre

The Prism Support & Learning Centre is a great resource to help you configure and use Prism to get the best out of your subscription.

It's also the best place to request additional support and guidance from our Support Team.

Explore all Training, New Feature Releases and answers to Frequently Asked Questions via the links below. Or search across all content via the search bar



    • Knowledge Base

    • Training

      These training articles are the key to maximising the benefit of your Prism subscription.

    • Release Notes

      Learn about all the new features and improvements to the Prism platform.

    • Frequently Asked Questions

      Browse our answers to some frequently asked questions.
    If you need some more help, submit a Support Ticket via the button at the bottom of this page and a member of our support team will respond as soon as possible.

      • Recent Articles

      • [Finance] Adjust Discount when Regenerating Statements

        Release Date: 12 May 2023 | Finance When regenerating Statements for the most recent period, you can now adjust owner discounts should they need correcting or removing. In the Modify Statement window, select the option 'Adjust Discount', just beneath ...

      • [Horse Notes] Trot Up and Blood Profile Notes now available in Lifetime View

        Release Date: 12 May 2023 | Stable and Farm Management Both Trot Up and Blood Profile horse notes have been added to the Lifetime View. In Lifetime View, select the options to display Blood Profile and / or Trot Up Note, via the check boxes at the ...

      • How to use this Support & Learning Centre

        The Prism Support & Learning Centre is a great resource to help you configure and use Prism to get the best out of your subscription. It's also the best place to request additional support and guidance from our Support Team.

      • How to assign default Work Rider to a horse

        You can optionally default a Work Rider for every horse. When new trackwork tasks are created (or copied from previous days), the default work rider will be assigned. You can assign a default work rider in two ways. 1. Via the Horse Profile 2. When ...

      • Stallion Reports

        WEEKLY STATISTICS The Weekly Stats tab show stallion activities each week. That includes how many covers occurred, how many scans recorded, and the rate of positive pregnancies. • Default period for the report is from the first day of this season to ...