Prism Support Centre

The Prism Support & Learning Centre is a great resource to help you configure and use Prism to get the best out of your subscription.

It's also the best place to request additional support and guidance from our Support Team.

Explore all Training, New Feature Releases and answers to Frequently Asked Questions via the links below. Or search across all content via the search bar

    • Knowledge Base

    • Training

      These training articles are the key to maximising the benefit of your Prism subscription.
    • Release Notes

      Learn about all the new features and improvements to the Prism platform.
    • Frequently Asked Questions

      Browse our answers to some frequently asked questions.
    If you need some more help, submit a Support Ticket via the button at the bottom of this page and a member of our support team will respond as soon as possible.
      • Recent Articles

      • Send out updates to billed owners only

        You can now send stable updates only to owners you have billed. In the Create Stable Update dialog, select the "Invoiced Owners" option. This option will: List owners who have current shares with an active horse Let you select owners here to receive ...
      • Tips For Reconciling Payments In Xero

        Common Reconciling Errors Reconciled to the incorrect owner Overpayment reconciled as a “Prepayment” not an “Overpayment” When reconciling as an “Overpayment”, the “From” field is not matched to the owner's contact in Xero. It is not matched to the ...
      • New Features For Syndicator Portals

        We are introducing these features to the Prism syndicator portals: Prism users running the syndicator version of Prism can now create race nomination and acceptance emails as well as pre and post race reports for both thoroughbreds horses and harness ...
      • Import Registered Owners From The Rego File

        Prism now automatically loads the registered owners from the horse's registration file from Racing Australia.
      • Abusive Emails Blocked From Your Website

        Prism now blocks emails sent from your website's contact forms when the email contains profanity in the first name, last name and/or content. When a site visitor tries to send abusive messages, the system will allow the visitor to submit the email ...