Prism Support Centre

The Prism Support & Learning Centre is a great resource to help you configure and use Prism to get the best out of your subscription.

It's also the best place to request additional support and guidance from our Support Team.

Explore all Training, New Feature Releases and answers to Frequently Asked Questions via the links below. Or search across all content via the search bar



    • Knowledge Base

    • Training

      These training articles are the key to maximising the benefit of your Prism subscription.
    • Release Notes

      Learn about all the new features and improvements to the Prism platform.
    • Frequently Asked Questions

      Browse our answers to some frequently asked questions.
    If you need some more help, submit a Support Ticket via the button at the bottom of this page and a member of our support team will respond as soon as possible.
      • Recent Articles

      • [Syndicator] Refresh Management Fee

        Syndicators can now easily recalculate the management fee if they have any related changes. For syndicators, a new button named “Refresh management fee” has been added the Finance > Rule > Management Fee section: When the button is clicked, the ...
      • Pull the Latest Ownership Shared From Trainer

        Supplier portals can now update the ownership of shared horses. We've added a new button in the horse profile in Supplier portals named “Refresh Ownership”. This button will allow suppliers to update their horse's ownership information to the latest ...
      • New Horse Sale Module

        We've moved the Horses Available module out of the CMS and renamed this "Horse Sale" so that users who may not have a Prism website can still post their horses for sale online. Note: If you have a Prism website that has a Horses Available section, ...
      • Filter horses by Age and Sex

        You can now filter horses by Sex and Age to help find your horses easier. Simply click on the drop down boxes highlighted in the screenshot below to help narrow down your search:
      • Send Emails Only To Billed Owners

        You can now send emails only to owners who have active shares with your horses (the owners you send invoices to). Simply select the Invoiced Owners option in your Stable/Syndicate Update and select specific owners, or all invoiced owners: