Prism Support Centre

The Prism Support & Learning Centre is a great resource to help you configure and use Prism to get the best out of your subscription.

It's also the best place to request additional support and guidance from our Support Team.

Explore all Training, New Feature Releases and answers to Frequently Asked Questions via the links below. Or search across all content via the search bar



    • Knowledge Base

    • Getting started with Prism

      All the basics to getting started with Prism.

    • Frequently Asked Questions

      Browse our answers to some frequently asked questions.

    • Horses

      How to manage horse profiles including welfare notes, performance records, ownership information and more.

    • Owners

      How to manage owner profiles and settings on Prism.

    • Owner Communications

      How to manage owner communications including email sends, stable updates, media files and more.

    • Finance

      Everything you need to know about invoicing, end of month statements, finance integrations, payments and more.

    • Breeding

      How to manage stallion bookings, broodmare records, integration with Breedr, paddock reports and more.

    • Reporting

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    • HR / Wrkplace

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    • Prism Plus

      Manage horse welfare, sync horse performance records with E-Trakka and Arioneo and more.

    • Scheduling

      Learn how to manage and schedule trackwork, procedures and tasks

    • Website management and content upload

      Everything you need to manage and upload content to your Prism built website

    • Sharing horse, owner, ownership & trainer information

      Learn how to share horse, owner, ownership & trainer information with suppliers

    • Release Notes

      Learn about all the new features and improvements to the Prism platform.
    If you need some more help, submit a Support Ticket via the button at the bottom of this page and a member of our support team will respond as soon as possible.

      • Recent Articles

      • [Syndicator] Refresh Management Fee

        Syndicators can now easily recalculate the management fee if they have any related changes. For syndicators, a new button named “Refresh management fee” has been added the Finance > Rule > Management Fee section: When the button is clicked, the ...

      • Generate ownership information of shared horses

        To generate the latest ownership information of horses that have been shared to your Prism portal - simply click on 'Refresh Ownership' in the relevant horse's profile. The system will then automatically generate the latest ownership information for ...

      • New Horse Sale Module

        We've moved the Horses Available module out of the CMS and renamed this "Horse Sale" so that users who may not have a Prism website can still post their horses for sale online. Note: If you have a Prism website that has a Horses Available section, ...

      • Filter horses by Age and Sex

        You can now filter horses by Sex and Age to help find your horses easier. Simply click on the drop down boxes highlighted in the screenshot below to help narrow down your search:

      • Send Emails Only To Billed Owners

        You can now send emails only to owners who have active shares with your horses (the owners you send invoices to). Simply select the Invoiced Owners option in your Stable/Syndicate Update and select specific owners, or all invoiced owners: