[Improvement] Finance | Customer refunds and overpayments recorded in Xero now synchronise with Prism

[Improvement] Finance | Customer refunds and overpayments recorded in Xero now synchronise with Prism

Customer Refunds and Customer Overpayments processed in Xero now sychronise into Prism to maintain and accurate Debtor's balance.

In Xero, you can process a refund to an Owner (Customer in Xero), when either one of the two events occur.

If an owner overpays you...
If an owner overpays you and wishes for that amount to be used for future invoices, record and reconcile an overpayment in Xero in one of two ways.
1. During reconciliation (read Xero article Record and reconcile and overpayment during reconciliation), or
2. Directly on the invoice (read Xero article Record and reconcile an overpayment directly on the invoice), or 
2. Record a refund on an existing credit note in Xero as the owner does not have a balance outstanding to allocate the credit to
Firstly, a reminder that all credit notes must be created in Prism finance. These credit notes, whether they are applied to an owner or to a horse (and therefore to all owners in the horse), are synchronised to Xero. But credit notes created in Xero cannot be brought back into Prism.
If the owner does not have an amount owing, you may choose to process a customer refund in Xero. Go to the credit note in Xero, choose Make a Cash Refund and complete the payment fields.  This creates a bank transaction in Xero to reconcile against the statement line for the refund paid, once you have transferred the refund to the owner.

The status of the credit note in Xero will change to Paid if fully refunded. If only partially refunded, it remains as Awaiting Payment.

This refund is now synchronised into Prism to reflect the refund and update the Opening Balance of the owner at upon the next statement run.