How to customise email header and footer

How to customise email header and footer

You can customise your email header (banner) and footer images and also optionally include text to appear just above the email footer image. These email banner and footer appear in every email sent by Prism, including horse reports and statements.

Login as your Master Admin user account.

Navigate to Setup Banner/Footer option via your avatar in the top right hand corner of your screen.

In this screen, you can:
  1. Add/update email Header Banner;
  2. Add/update a web page URL that email recipients will be directed to if they click on the Header Banner;
  3. Add/update email Footer Banner;
  4. Add/update a web page URL that email recipients will be directed to if they click on the Footer Banner;
  5. Add/update text to display in each email just above the Footer Banner.

These features are designed to give you complete control over what you want displayed in each email communication to your customers, and the links you wish to direct traffic to. 

The recommendation dimensions for the banner images (typically PNG or; JPG files) are:
  1. Header 1440px wide x 250px high;
  2. Footer 1440px wide x 200px high.
You can then set the links to suitable pages of horses or events you wish to promote, information pages, expressions of interest, etc.
    • Related Articles

    • How to generate an Email Log

      Prism’s email log is an important reporting tool to help you manage your owner communications and see which Owners are receiving and opening your communications. It also allows you to see who has unsubscribed or is having issues with their emails. To ...
    • Get started with Communications

      Owner Communications module overview The Owner Communications module allows you to perform the following actions: upload media (Photo, Video and Audio ) to your horse profiles, on Prism Web or Mobile Apps; record media (Photo, Video and Audio) and ...
    • How to check email status

      You can view the status of each email sent to owners, via the Report Module > Email Log. 1. Select the Date Range 2. [Optional] Enter the Owner's Email Address in the Recipient box, or enter part of the Email Subject (e.g. a horse name) 3. [Optional} ...
    • Important Action To Register A Business Domain

      Your Prism account can be configured to email your owners and staff from email address(es) you choose. However, we can no longer configure your Prism account to email from generic email domains such as,,, ...
    • How to reactivate an owner's email address

      You can reactivate Hard Bounces from your portal. Just go to Reports > Email Log, search for the unsubscribed (or bounced) email, select it and then click on Reactivate: The reactivation will take a few seconds per email. Please select only 1 email ...