How to process Direct Debits

How to process Direct Debits

Processing Direct Debits

After the Owner submits their authority for you to direct debit (read How to setup Direct Debit authorisations), you can proceed to debit the owner’s credit or debit card, or their bank account, on their statement due date.

Owners who have authorised Direct Debit and have a total due of  >$0 will be listed in the Finance > DIRECT DEBIT tab.



You can select owners individually, select multiple owners, or select all owners via the tick boxes in the left hand column. Then click Direct Debit to process.

After debiting, the Direct Debit screen will be updated as following:
  1. Pending amount = 0
  2. Last Debit = the amount that you debited
  3. Last Debit Status = Processing / Success / Filed
  4. Last date of debit transaction
Note: If you edit a Statement and change the amount owed AFTER debiting an Owner's credit card or bank account, and before the payment is reconciled in your accounting system (likely to be Xero), the Direct Debit Pending Amount will display incorrectly. 
For example: 
Total due = $1000
You debit the Owner's account
You edit Statement of Owner and total due is now $1200
The Direct Debit page displays Pending Amount $1200 but Last Debit will display $1000, along with the Last Debit Status (Pending, Success, Failed)

What shows on the Statement?

The Statement/Invoice issued to any Owner who has authorised Direct Debit will include the wording "‘The amount will be debited to your nominated account on date xxx", and the PAY button will not appear.



How to cancel an owner's Direct Debit authorisation

Upon direction of an Owner, you may cancel the Direct Debit arrangement.

Go to the Owner > ACCOUNT window and select Opt-Out.