How to check email status
You can view the status of each email sent to owners, via the Report Module > Email Log.
1. Select the Date Range
2. [Optional] Enter the Owner's Email Address in the Recipient box, or enter part of the Email Subject (e.g. a horse name)
3. [Optional} Search for specific email statuses
4. Click Search
Each sent email and the status of each email (Sent, Delivered, Bounced, Unsubscribed) appears in the report.
You can then print or export to CSV.
You can Forward the email to another email address, or Resend the email to the original recipient.
If you have an Owner that claims they are not receiving emails however their Status is Delivered,
it means that there may be an issue on the Owners Email Server and we will need to liaise with their IT Manager.
Please email firstname.lastname@example.org
if this is the case and we will follow up.
How to Forward or Resend Horse Reports
All Owners can access all historical reports via the Owners portal. However, if you need to forward or resend the updated you can do so via the Email Log (see How to check email status). In the Actions column on the far right of the page, there is a ...
How to generate an Email Log
Prism’s email log is an important reporting tool to help you manage your owner communications and see which Owners are receiving and opening your communications. It also allows you to see who has unsubscribed or is having issues with their emails. To ...
How to reactivate an owner's email address
You can reactivate Hard Bounces from your portal. Just go to Reports > Email Log, search for the unsubscribed (or bounced) email, select it and then click on Reactivate: The reactivation will take a few seconds per email. Please select only 1 email ...
Get started with Communications
Owner Communications module overview The Owner Communications module allows you to perform the following actions: upload media (Photo, Video and Audio ) to your horse profiles, on Prism Web or Mobile Apps; record media (Photo, Video and Audio) and ...
WEEKLY STATISTICS The Weekly Stats tab show stallion activities each week. That includes how many covers occurred, how many scans recorded, and the rate of positive pregnancies. • Default period for the report is from the first day of this season to ...