How to check email status
You can view the status of each email sent to owners, via the Report Module > Email Log.
1. Select the Date Range
2. [Optional] Enter the Owner's Email Address in the Recipient box, or enter part of the Email Subject (e.g. a horse name)
3. [Optional} Search for specific email statuses
4. Click Search
Each sent email and the status of each email (Sent, Delivered, Bounced, Unsubscribed) appears in the report.
You can then print or export to CSV.
You can Forward the email to another email address, or Resend the email to the original recipient.
If you have an Owner that claims they are not receiving emails however their Status is Delivered, please ask them to check their spam folder. If the email is not in their spam folder, please email support@prism.horse so we can make further checks.