How do I know if horse updates I have published are being received by owners?

How do I know if horse updates I have published are being received by owners?

Prism has a detailed email log that will let you see whether your email was delivered and if the message was opened or not. If the email was not delivered, the log will also indicate why the message was not delivered.
Navigate to Report > Email Log and search all Emails sent by date, horse, recipient email address, subject or status.

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