How do I know if horse updates I have published are being received by owners?
Prism has a detailed email log that will let you see whether your email was delivered and if the message was opened or not. If the email was not delivered, the log will also indicate why the message was not delivered.
Navigate to Report > Email Log and search all Emails sent by date, horse, recipient email address, subject or status.
Related Articles
How to Add a New horse to an Owner
To add a Horse to an Owner, follow the instructions below: From Owner page, select the owner in the list Next to HORSE ACCESSIBILITY, click + Add Horse Access button Edit Horse Ownership dialog opens and allows you to adjust the ownership share ...
How to Archive an Owner
If you wish to remove an owner from a horse, you can archive the owner to ensure you maintain the transaction history of the horse When you archive an owner, it means the horse will stay in their list as an archived horse. But the owner won’t be able ...
How to Adjust Ownership Share
During the Horses career, there will be times when you need to adjust the shares amongst the Owners, either when one sells to another or a new one comes in and the shares need to be adjusted. To do that, do the following: Go to Horse page Select ...
How do I send an update to a Horse's Owners?
After logging in, click on the green button with a "+" symbol at the lower right of your screen. You can send different kinds of updates to your owners: Pre-race reports Post-race reports Horse reports Media (Photo, Audio, Video) Once you've chosen ...
How to Archive a Horse
If you want to archive a horse, so that it is not longer apart of billing or stable operations, however you want to keep the horse accessible for statistics in record keeping - you can archive it. 1. Navigate to the specific horse's profile page 2. ...