Stable Updates are for updating owners and stakeholders about general information from your stable including news, marketing and events.
In each Stable Update you can choose to send to:
- one, multiple or all Owners
- Owners of one, multiple or all Horses
- one, multiple or all Owner Groups
Click the green + button, then select Stable Update.
Or you can navigate to the Comms menu and select Add Stable Update
Choose whether you wish to select Owners, Owners by Horse or Owner Groups, as the recipients of your stable update.
Proceed to select one, multiple or all owners / owners by horse / owner groups.
You may optionally exclude other owners (with a 0% share in horses). Those owners do not receive Statements/Invoices so sometimes you may wish to avoid sending those owners some information (for example, information about your schedule of fees).
Proceed to enter a Title and Content, and attach any Media.
You can optionally schedule the Stable Update to be sent at a future date / time.
Click Save as Draft if you wish to keep it in draft format and come back to it later. Or click Publish if you are ready to make the report live and send out to recipients
How to configure and assign Owner Groups
Owner Groups can be configured to allow you to target certain owners in Stable Updates. You may wish to group similar owners based on their interests. Likewise, if you have a group of Owners who don’t currently own a share in any horse, you can ...
How to set owner communication permissions
Once you have added an owner or selected an existing owner, you will be able to set the Permissions that determine: which email notifications they receive; and what the owner can see regarding their horse in the Prism Owner Portal. First, enable or ...
Get started with Communications
Owner Communications module overview The Owner Communications module allows you to perform the following actions: upload media (Photo, Video and Audio ) to your horse profiles, on Prism Web or Mobile Apps; record media (Photo, Video and Audio) and ...
How to generate an Email Log
Prism’s email log is an important reporting tool to help you manage your owner communications and see which Owners are receiving and opening your communications. It also allows you to see who has unsubscribed or is having issues with their emails. To ...
How to reactivate an owner's email address
You can reactivate Hard Bounces from your portal. Just go to Reports > Email Log, search for the unsubscribed (or bounced) email, select it and then click on Reactivate: The reactivation will take a few seconds per email. Please select only 1 email ...