How to add a stable update

How to email a Stable Update

Stable Updates are for updating owners and stakeholders about general information from your stable including news, marketing and events.

In each Stable Update you can choose to send to:
  1. one, multiple or all Owners
  2. Owners of one, multiple or all Horses
  3. one, multiple or all Owner Groups


Click the green + button, then select Stable Update.

Or you can navigate to the Comms menu and select Add Stable Update

Choose whether you wish to select Owners, Owners by Horse or Owner Groups, as the recipients of your stable update.

Proceed to select one, multiple or all owners / owners by horse / owner groups.

You may optionally exclude other owners (with a 0% share in horses). Those owners do not receive Statements/Invoices so sometimes you may wish to avoid sending those owners some information (for example, information about your schedule of fees).

Proceed to enter a Title and Content, and attach any Media.

You can optionally schedule the Stable Update to be sent at a future date / time.

Click Save as Draft if you wish to keep it in draft format and come back to it later. Or click Publish if you are ready to make the report live and send out to recipients


    • Related Articles

    • How to set owner communication permissions

      Once you have added an owner or selected an existing owner, you will be able to set the Permissions that determine: which email notifications they receive; and what the owner can see regarding their horse in the Prism Owner Portal. First, enable or ...

    • Get started with Communications

      Owner Communications module overview The Owner Communications module allows you to perform the following actions: upload media (Photo, Video and Audio ) to your horse profiles, on Prism Web or Mobile Apps; record media (Photo, Video and Audio) and ...

    • How to reactivate an owner's email address

      You can reactivate Hard Bounces from your portal. Just go to Reports > Email Log, search for the unsubscribed (or bounced) email, select it and then click on Reactivate: The reactivation will take a few seconds per email. Please select only 1 email ...

    • How to customise email header and footer

      You can customise your email header (banner) and footer images and also optionally include text to appear just above the email footer image. These email banner and footer appear in every email sent by Prism, including horse reports and statements. ...

    • How to check email status

      You can view the status of each email sent to owners, via the Report Module > Email Log. 1. Select the Date Range 2. [Optional] Enter the Owner's Email Address in the Recipient box, or enter part of the Email Subject (e.g. a horse name) 3. [Optional} ...