How to Forward or Resend Horse Reports
All Owners can access all historical reports via the Owners portal. However, if you need to forward or resend the updated you can do so via the Email Log (see How to check email status
In the Actions column on the far right of the page, there is a Forward and a Resend action icon.
How to check email status
You can view the status of each email sent to owners, via the Report Module > Email Log. 1. Select the Date Range 2. [Optional] Enter the Owner's Email Address in the Recipient box, or enter part of the Email Subject (e.g. a horse name) 3. [Optional} ...
How to generate an Email Log
Prism’s email log is an important reporting tool to help you manage your owner communications and see which Owners are receiving and opening your communications. It also allows you to see who has unsubscribed or is having issues with their emails. To ...
How to reactivate an owner's email address
You can reactivate Hard Bounces from your portal. Just go to Reports > Email Log, search for the unsubscribed (or bounced) email, select it and then click on Reactivate: The reactivation will take a few seconds per email. Please select only 1 email ...
Get started with Communications
Owner Communications module overview The Owner Communications module allows you to perform the following actions: upload media (Photo, Video and Audio ) to your horse profiles, on Prism Web or Mobile Apps; record media (Photo, Video and Audio) and ...
How to customise email header and footer
You can customise your email header (banner) and footer images and also optionally include text to appear just above the email footer image. These email banner and footer appear in every email sent by Prism, including horse reports and statements. ...