How to generate an Email Log
Prism’s email log is an important reporting tool to help you manage your owner communications and see which Owners are receiving and opening your communications.
It also allows you to see who has unsubscribed or is having issues with their emails.
To run a General Email Report from the Report Module:
Select the Date Range
Select the Status you wish to review
You can then filter, print, export to CSV or Resend the Email by clicking the envelope icon.
Opened – the email has been opened by the recipient
Delivered – the email has been delivered to the client’s email but is yet to be viewed
Processed – the email has been processed by Prism but yet to reach the Recipient.
Not Sent – there is an issue with the email address and can’t be sent (i.e., incorrect email)
Bounced – there is an issue with the email address and email has bounced (i.e., over mail limit quota)
Unsubscribed – the email user has unsubscribed from your emails
For email status of Not Sent, Bounced or Unsubscribed, please email email@example.com to assist in reactivating those emails.
If the Status is Processed on an old email or if an Owner is claiming they are not receiving an email despite the Status being Delivered, it means that there may be an issue on the Owners Email Server and we will need to liaise with their IT Manager. Please email firstname.lastname@example.org if this is the case and we will follow up.
How to check email status
You can view the status of each email sent to owners, via the Report Module > Email Log. 1. Select the Date Range 2. [Optional] Enter the Owner's Email Address in the Recipient box, or enter part of the Email Subject (e.g. a horse name) 3. [Optional} ...
How to reactivate an owner's email address
You can reactivate Hard Bounces from your portal. Just go to Reports > Email Log, search for the unsubscribed (or bounced) email, select it and then click on Reactivate: The reactivation will take a few seconds per email. Please select only 1 email ...
How to Forward or Resend Horse Reports
All Owners can access all historical reports via the Owners portal. However, if you need to forward or resend the updated you can do so via the Email Log (see How to check email status). In the Actions column on the far right of the page, there is a ...
How to customise email header and footer
You can customise your email header (banner) and footer images and also optionally include text to appear just above the email footer image. These email banner and footer appear in every email sent by Prism, including horse reports and statements. ...
How to view Location and Status Report
The Location and Status report is a very useful report when going live with your Prism portal, and ongoing. This report allows you to: quickly identify where all your horses are, how long they have been there and how long they have been in that ...