How to generate an Email Log

Prism’s email log is an important reporting tool to help you manage your owner communications and see which Owners are receiving and opening your communications.

It also allows you to see who has unsubscribed or is having issues with their emails.

To run a General Email Report from the Report Module:

Select the Date Range
Select the Status you wish to review
Click Search

You can then filter, print, export to CSV or Resend the Email by clicking the envelope icon.

Status Key:

Opened – the email has been opened by the recipient
Delivered – the email has been delivered to the client’s email but is yet to be viewed
Processed – the email has been processed by Prism but yet to reach the Recipient.
Not Sent – there is an issue with the email address and can’t be sent (i.e., incorrect email)
Bounced – there is an issue with the email address and email has bounced (i.e., over mail limit quota)
Unsubscribed – the email user has unsubscribed from your emails

For email status of Not Sent, Bounced or Unsubscribed, please email support@prism.horse to assist in reactivating those emails.

If the Status is Processed on an old email or if an Owner is claiming they are not receiving an email despite the Status being Delivered, it means that there may be an issue on the Owners Email Server and we will need to liaise with their IT Manager. Please email support@prism.horse if this is the case and we will follow up.