How to Suspend & Reactive an Owner
You may wish to suspend an owner from their horse’s access (i.e., non-payment of bills). If this is the case, you can suspend their access to their horses by using the suspend function.
Simply select the owner within the owner module and click Suspend.
To reactivate the account and the owners access, click on the Reactivate button.
How to configure and assign Owner Groups
Owner Groups can be configured to allow you to target certain owners in Stable Updates. You may wish to group similar owners based on their interests. Likewise, if you have a group of Owners who don’t currently own a share in any horse, you can ...
How to add an owner
There are two ways to open the Add Owner screen: Click on the green button, then select Owner; or From the Owner menu, click on the Add Owner button Then proceed to enter all the relevant details of the owner. These fields are mandatory: First & ...
How to reactivate an owner's email address
You can reactivate Hard Bounces from your portal. Just go to Reports > Email Log, search for the unsubscribed (or bounced) email, select it and then click on Reactivate: The reactivation will take a few seconds per email. Please select only 1 email ...
How to set owner communication permissions
Once you have added an owner or selected an existing owner, you will be able to set the Permissions that determine: which email notifications they receive; and what the owner can see regarding their horse in the Prism Owner Portal. First, enable or ...
How to set staff communication permissions
Once you have added Staff (Prism users), you will be able to set the Permissions that determine whether than can View, Create, Update or Delete Media and all the various Horse Reports. Only your Prism Master User Account can set these permissions. ...