I need to re-send an invitation to an owner who has not yet registered with Prism.
Prism automatically sends out email invitations to all of your owners once your Prism site has been deployed. In the event that they did not receive their invitation, please email email@example.com
and we will sort things out for you.
What is Prism Pay?
As mentioned above, when you send the statement to owners, they are able to receive it via emails. When they click on PAY NOW button in the email, it will open payment page in browser. The page shows the statement ID that the owner is about to pay, ...
Why is Prism Integrated / Partnered with Xero?
Prism has chosen Xero as its Finance partner quite simply because they are recognised as the best online accounting system in world. It is simple and easy to use, cheap but powerful and also able to be integrated to a wide variety of third party ...
Why didn't my unregistered horse merge with the newly registered horse?
For horses to merge, you need to ensure all of the following details are correct: Sire Dam Foal Date If one of these details is not the same as the newly registered horse, the two will not merge. If you still encounter problems after checking horse ...
An owner unsubscribed by mistake. How do I add the owner back into Prism?
Currently this feature is not supported by Prism. If you wish to add an owner that unsubscribed back into your mailing list, please email firstname.lastname@example.org and we will do it for you.
I have publish a horse update but an owner did not receive it
Email is one an extremely temperamental form of communication with many different variables at play, however Prism through it's partner Postmark, provides the industry's fastest and most reliable email delivery with average inbox rate of 100%. If ...