I tried to upload media via the Prism app and it froze, didn't upload or I received a Server Error message.
Media files generally take a lot longer to upload, which is why they can be susceptible to network drop outs or patchy wifi.
As with above, these issues are network related with the only solution being refreshing the page or clicking out and back in to try and rectify the situation. Alternatively, you can wait for a stronger network connection, move to a different location or as a final resort, close/restart the app, browser or phone.
Where the recording has been taken on your phone, you can still access the file via the Prism library when you seek to upload the file again, so it isn't lost.
What is Prism Pay?
As mentioned above, when you send the statement to owners, they are able to receive it via emails. When they click on PAY NOW button in the email, it will open payment page in browser. The page shows the statement ID that the owner is about to pay, ...
Why is Prism Integrated / Partnered with Xero?
Prism has chosen Xero as its Finance partner quite simply because they are recognised as the best online accounting system in world. It is simple and easy to use, cheap but powerful and also able to be integrated to a wide variety of third party ...
Why do screens freeze, files not upload or drop down fields go blank sometimes?
As Prism is an online system, it allows you to access it anywhere at anytime. However it also means it is sometimes at the mercy of the network online or via your mobile. For the most part, networks are fine and result in 99% uptime, however wifi can ...
How do I resolve a problem with synchronising invoices between Prism and Xero?
On occasions, you may need to edit a Statement/Invoice that has already been generated and sent to a customer, and synchronised to Xero. Prism enables you to do so, either by editing an invoice or editing expenses and regenerating the Statement. ...
How do I know if horse updates I have published are being received by owners?
Prism has a detailed email log that will let you see whether your email was delivered and if the message was opened or not. If the email was not delivered, the log will also indicate why the message was not delivered. Navigate to Report > Email Log ...