1 June 2022 | General Admin
Prism's Support & Learning Centre is now available within your Prism Account.
Click on the
icon in the bottom right of your screen when logged into your Prism account.
When the Help sidebar expands, you can switch between viewing our Knowledge Base (help articles) or submitting a Support Ticket.
Our Knowledge Base contains hundreds of articles, grouped into three broad categories:
- New Features;
- Training; and
- Frequently Asked Questions.
Explore each of those categories. Our help articles include screen shots and sometimes videos to help you get the best value out of your Prism subscription. Articles are often further categorised by Module.
At any time, click the
icon to search for any text across all of our articles. This is the quickest way to find relevant information.
Add Support Ticket
As Prism continues to increase in popularity, our client list continues to grow. So do our Functional Support, Technical Support and Product teams.
If our Knowledge Base does not adequately answer your questions, or you have a specific problem to resolve, the best way to receive additional support is via our Support Tickets.
Click on the Tickets option in the bottom of our Help sidebar.
Submit a support ticket via this screen. You will receive an immediate email response confirming your ticket number. Our primary support team will review your request and ensure the right team member(s) are assigned to support you.
Please remember to be as clear and detailed as you can when requesting our support. If you can attach screen shots or recording of your screen, that is even better. But not always possible when you are busy, we know.